Customer Technology and AI Consultant

Commercial Services; Kings Hill; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Birthday Day Off

Hybrid working

Pension scheme with 6% employer/conrib

Life assurance

Learning & Development via CSG Academy

Kings Hill hybrid attendance

Job summary

Commercial Services invites applications for a Senior Customer Technology and AI Consultant at EIS, based in Kings Hill. You will lead discovery conversations, assessments and workshops, translating business needs into practical technical recommendations across Microsoft 365, Copilot, cloud and security.

You will engage School Heads, IT Managers and senior stakeholders, shape services, deliver reports and proposals, and collaborate with sales and delivery teams.

Qualifications

• Proven experience in a Solutions Consultant, Pre-Sales Consultant, Technology Consultant or similar customer-facing technology role.
• Broad knowledge of Microsoft 365, Azure, cloud technology, network infrastructure and modern workplace solutions.
• Good knowledge of Microsoft 365 Copilot, generative AI and practical business use cases for AI.
• Experience leading customer workshops, discovery sessions, presentations or technology assessments.
• The ability to understand customer challenges and turn them into clear, realistic recommendations.

Responsibilities

• Leading customer discovery meetings, workshops and technology assessments.
• Completing cloud, AI, network infrastructure, cyber security and Microsoft 365 assessments.
• Visiting schools and other customer sites to review existing technology environments.
• Assessing networks, devices, users, connectivity and the technical challenges customers are experiencing.
• Exploring how Microsoft 365 Copilot and generative AI could support customer requirements.
• Delivering Microsoft 365 Copilot workshops, including guidance on prompts and the practical use of Copilot across Microsoft applications.
• Speaking with School Heads, IT Managers, business leaders and senior stakeholders to understand their priorities.
• Translating business and technical requirements into practical recommendations.
• Preparing clear customer reports, proposals, presentations and Statements of Work.
• Presenting assessment findings and recommended next steps to technical and non-technical audiences.
• Supporting Account Managers and Business Development colleagues during the sales lifecycle.
• Contributing to tenders, bids, solution proposals, costing activity and customer demonstrations.
• Working closely with sales, architecture and delivery teams to shape appropriate solutions.
• Building effective customer relationships and identifying opportunities for further support.
• Helping to develop EIS consultancy services across AI, cloud and modern workplace technology.

Skills

Solutions Consultant

AI & Copilot

Microsoft 365

Azure

Cloud technology

Network infrastructure

Modern workplace

Tools

Azure

Cisco

Aruba

UniFi

ITIL

TOGAF

PRINCE2

Job description

Location

Kings Hill/Hybrid, with some travel across Kent

Salary/package

£65,000 per annum

Contract type

Permanent

Hours

Full time, 37 hours per week

Job description

As a Customer Technology and AI Consultant at EIS, you will help customers understand how technology and AI can solve real problems and support their wider goals. You will lead discovery conversations, assessments and workshops, turning complex information into clear and practical recommendations.

This is a senior, customer-facing role for someone with broad technology experience, commercial awareness and the confidence to work with School Heads, IT Managers and senior stakeholders. You will have the opportunity to shape developing services across AI, Microsoft 365, cloud and infrastructure consultancy.

EIS, part of Commercial Services Group, is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services.

The Customer Technology and AI Consultant will help organisations make informed decisions about Microsoft 365, Copilot, cloud migration, networks, cyber security and digital transformation. You will look beyond the technology to understand what each customer is trying to achieve, the challenges they are experiencing and where practical improvements can be made. Sound judgement and strong communication skills are essential. You will be responsible for leading customer discovery, completing technology and AI assessments and presenting clear recommendations to both technical and non-technical audiences. The Customer Technology and AI Consultant will also support EIS in developing its AI, cloud and technology consultancy services, while contributing to new and existing customer opportunities.

What you’ll be doing

• Leading customer discovery meetings, workshops and technology assessments.
• Completing cloud, AI, network infrastructure, cyber security and Microsoft 365 assessments.
• Visiting schools and other customer sites to review existing technology environments.
• Assessing networks, devices, users, connectivity and the technical challenges customers are experiencing.
• Exploring how Microsoft 365 Copilot and generative AI could support customer requirements.
• Delivering Microsoft 365 Copilot workshops, including guidance on prompts and the practical use of Copilot across Microsoft applications.
• Speaking with School Heads, IT Managers, business leaders and senior stakeholders to understand their priorities.
• Translating business and technical requirements into practical recommendations.
• Preparing clear customer reports, proposals, presentations and Statements of Work.
• Presenting assessment findings and recommended next steps to technical and non-technical audiences.
• Supporting Account Managers and Business Development colleagues during the sales lifecycle.
• Contributing to tenders, bids, solution proposals, costing activity and customer demonstrations.
• Working closely with sales, architecture and delivery teams to shape appropriate solutions.
• Building effective customer relationships and identifying opportunities for further support.
• Helping to develop EIS consultancy services across AI, cloud, networking and modern workplace technology.

What we’re looking for

• Proven experience in a Solutions Consultant, Pre-Sales Consultant, Technology Consultant or similar customer-facing technology role.
• Broad knowledge of Microsoft 365, Azure, cloud technology, network infrastructure and modern workplace solutions.
• Good knowledge of Microsoft 365 Copilot, generative AI and practical business use cases for AI.
• Experience leading customer workshops, discovery sessions, presentations or technology assessments.
• The ability to understand customer challenges and turn them into clear, realistic recommendations.
• Confidence communicating with technical specialists, School Heads, IT Managers and senior decision makers.
• The ability to explain technical concepts clearly to people without a technical background.
• Experience producing professional reports, proposals, presentations or Statements of Work.
• An understanding of network environments, including devices, users, wireless networking, connectivity and infrastructure.
• Experience supporting pre-sales activity, bids, proposals or solution development.
• Strong commercial awareness and an understanding of how technology solutions support customer outcomes.
• Excellent communication and relationship-building skills.
• The ability to organise and manage several customer activities independently.
• A curious, coachable and solutions-focused approach.
• Relevant Microsoft, AI, Azure, Cisco, Aruba, UniFi, ITIL, TOGAF or PRINCE2 certifications would be beneficial but are not essential.

What you’ll get in return

• Salary of £65,000 per annum.
• 25 days annual leave, rising to 27 after four years.
• Birthday Day Off.
• One concessionary day during the Christmas period.
• Pension scheme with 6% employer contribution/
• Life assurance cover.
• Access to Learning & Development opportunities via our CSG Academy.
• Hybrid working, with attendance at Kings Hill approximately once a week.
• The opportunity to help shape EIS consultancy services across AI, cloud and modern workplace technology

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.