Customer Team Member Post Office Counter Clerk

Blakemore Trade Partners; Forsbrook; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading convenience retailer in the UK is seeking a Customer Team Member / Post Office Counter Clerk. This role involves providing excellent customer service, assisting with store operations, and contributing positively to the community. Flexible shifts are available, with a focus on delivering moments of wow for customers.

Benefits

Generous staff discount

Paid breaks

Career development opportunities

Company pension scheme

Access to emotional support and wellbeing services

Qualifications

• Previous experience in a similar role and/or industry is preferred especially Post Office.
• Ability to contribute ideas for delivering exceptional customer service.
• Some understanding of legislative responsibilities in retail.

Responsibilities

• Greeting customers in a friendly manner.
• Processing customer purchases efficiently.
• Maintaining a clean and organised sales floor.

Skills

Attention to detail

Customer service

Teamwork

Reliability

Education

Experience in a similar role

Job description

Role overview

Customer Team Member / Post Office Counter Clerk Forsbrook, Staffs

Min of 16 Hours per week, (possibility of more when store needs)

Flexible shifts, including early mornings, evenings. and weekends

We have an exciting opportunity for a Customer Team Member / Post Office Counter Clerk (18+) As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’. You must be willing to train as a Post Office Counter Clerk.

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.

Key Tasks/Responsibilities

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales
  
  

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.service.
  
  

Key Skills/Knowledge

• Previous experience in a similar role and/or industry is preferred especially Post Office
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward in the Forsbrook Community
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential
  
  

What's in it for you?

Excellent Benefits Package Including

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development
• Gain hands-on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• NEST pension scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Extra Holidays - Purchase Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards
  
  

Please Download The Job Description For More Information.

Must be willing to undergo Post Office financial vetting

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department

Retail - POST OFFICE

Contract type

Permanent

Hours

Min 16 Hours per week. (more when store needs)

Salary

Up to £12.25 p/hr (depending on age)

Benefits

Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities

Closing date for applications

3rd July, 2025

Share this job

Linkedin

Twitter

Facebook

Email