Customer Team Member

CO-OP; Hagley; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

30% discount on Co-op products

Flexible access to pay as you earn it

Pension scheme with up to 10% employer

31 days of holiday (pro rata for part‑

24/7 GP access and colleague support

Cycle-to-work scheme

Market-leading policies

Job summary

Co-op is looking for a Customer Team Member to join our store. You’ll work on the shop floor and tills, helping keep shelves stocked and delivering friendly service in a fast-moving environment.

You’ll join a community-focused team with full training, generous holiday entitlement, staff discounts, and a pension plan. Shifts include evenings and at least one weekend, with 10 hours per week and overtime opportunities.

Qualifications

• Flexibility to work across a number of shifts and as part of a team.
• Experience not essential; enthusiasm for delivering great customer service encouraged.

Responsibilities

• Deliver friendly and thoughtful service, helping to put things right when needed.
• Work with your team to keep the store running smoothly.
• Assist on the shop floor and tills and contribute to daily operations for a great shopping experience.
• Maintain store stock and check prices, dates and stock accuracy.
• Keep the store safe and compliant with prices, dates and temperatures.
• Promote Co-op Membership and support the local community.

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters: You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Pay: £13.04 per hour

Contract: 10 hours per week + regular overtime, permanent contract, part time

Working pattern: Closing shifts from 5pm-10pm. Will include at least 1 weekend shift which will require flexible availability. Additional availability can be discussed at interview.

Full, paid training provided, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.