Customer Team Member

CO-OP; Treorchy; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

30% discount on Co-op products

Pension scheme with up to 10% employer

Holiday entitlement: 31 days including

24/7 GP access and colleague support

Job summary

CO-OP is looking for Customer Team Members to join our store team in the community. You’ll provide friendly service on the shop floor and at tills, help keep shelves stocked, and support daily store operations.

The role may involve tasks in a post office, bakery, or assisting with online orders for home delivery, depending on the store. You’ll be joining a team focused on helping customers and the local community, with clear opportunities to engage with customers and promote Co-op membership.

Qualifications

• Full training provided
• No prior experience required (training provided)
• Flexible with shifts including weekends

Responsibilities

• Deliver friendly, helpful service on the shop floor and at tills
• Keep shelves stocked, check prices and stock accuracy
• Support daily operations to create a great shopping experience
• Promote Co-op Membership and engage with customers and the community
• Work as part of a team to ensure store runs smoothly and safely

Job description

Working pattern: Closing shifts from mid-afternoon through to late evening. Will include at least 1 weekend shift which will require flexible availability. Additional availability can be discussed at interview.

Full, paid training provided

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you’ll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands‑on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

A place you’ll belong:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.