Customer Team Member

CO-OP; Gargrave; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Holiday entitlement (31 days incl bank

Pay on demand

GP access

Cycle-to-work

Career development

Job summary

Co-op is looking for Customer Team Members to join our local store team. You will work in a fast-moving retail environment, delivering friendly service and helping with daily operations across the shop floor and tills.

Training is provided and you’ll engage with customers and the community, contributing to a welcoming store experience. You may assist in post office, bakery, or online order-packing roles, depending on the store.

Qualifications

• No prior retail experience required, just a friendly approach.
• Able to work as part of a team in a fast-moving store.
• Willing to work a variety of shifts, including weekends.
• Good communication and customer service focus.

Responsibilities

• Deliver friendly, helpful service on the shop floor and tills.
• Assist with keeping shelves stocked, prices and stock accuracy.
• Support day-to-day store operations and customer queries.
• Promote Co-op membership and services to customers.
• Assist with online order pick and pack where applicable.
• Maintain store standards and safety compliance.
• Contribute to a positive, welcoming store environment.

Skills

Customer service

Teamwork

Flexible shifts

Cash handling

Tools

Till/POS

Job description

Working pattern: A mix of opening shifts, middle shifts, and closing shifts. At least 2 shifts will be closing and a varied shift on Saturday. We're happy to discuss your availability further at interview.

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.