Customer Team Member

Co-op Group; Wylam; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Full training and career development

30% discount on Co-op products

Pension scheme with up to 10% employer

31 days of holiday including bank hols

GP appointments access

Disability Confident recruitment

Job summary

Co-op is looking for Customer Team Members to join a friendly team at our local Co-op store. You will help deliver essential services, assist with post office or bakery tasks where applicable, and support online order picking and packing for home delivery.

A mix of opening, middle, and closing shifts will be required, with weekend work and regular overtime opportunities. You will play a key role in keeping shelves stocked, serving customers, and promoting Co-op Membership, contributing to the

Qualifications

• Passion for helping people and delivering great customer service.
• Ability to work flexibly across a number of shifts and as part of a team.
• Interest in retail and working in a busy store environment (experience not essential)

Responsibilities

• Support day-to-day store operations by delivering friendly service and resolving issues.
• Collaborate with the team to keep the store running smoothly.
• Operate tills and on the shop floor to enhance the shopping experience.
• Maintain shelves, check prices, dates and stock accuracy.
• Ensure store safety and legal compliance with pricing and temperatures.
• Promote Co‑op Membership and support the local community.

Skills

Customer service

Teamwork

Flexibility

Retail interest

Job description

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening shifts from 6am, middle shifts, and closing shifts to 10pm. At least 2 shifts will be closing and at least 1 will be at the weekend. We're happy to discuss your availability further at interview.

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.