Customer Team Member

CO-OP; Southwell CP; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Full training and career development

30% discount on Co-op products

Pay as you earn access

Pension scheme with up to 10% employer

31 days of holiday

GP access 24/7 / support programme

Cycle-to-work scheme

Market-leading policies

Job summary

CO-OP is seeking a Customer Team Member to deliver friendly service, stock shelves, and assist with online orders in a busy store. You will help customers find what they need and support daily operations on the shop floor and tills.

You’ll join a local community-focused team, promote Co-op membership, and participate in community initiatives. Training is provided and there are opportunities for development as you work across shifts.

Qualifications

• Customer service orientation
• Willingness to learn and adapt
• Team player and flexible

Responsibilities

• Deliver friendly, thoughtful customer service and assist with store operations
• Keep shelves stocked, check prices and stock accuracy
• Operate tills and support daily store activities
• Promote Co-op membership and engage with customers about benefits
• Support a safe, clean and compliant store environment
• Work flexibly across a range of shifts as part of a team
• Assist in post office or bakery sections as needed
• Contribute to a positive shopping experience for customers

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Benefits

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you’ll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.