Customer Team Member

CO-OP; Conyer; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

30% discount on Co-op products in‑shop

Pension scheme with up to 10% employer

31 days of holiday (pro rata for part‑

GP access 24/7 and colleague support

Cycle-to-work scheme

Market-leading policies

Job summary

Co-op is seeking a Customer Team Member to join a friendly store team and help deliver essential services to the community. The role may involve post office, bakery, or online service support, including picking and packing orders for home delivery.

You will play a key part in keeping shelves stocked, promoting Co-op Membership, and delivering great customer service in a fast-moving environment.

Qualifications

• Experience in retail is not required.
• A friendly, proactive approach to customer service.
• Willing to work flexible shifts.

Responsibilities

• Deliver friendly and thoughtful service to customers and help resolve issues.
• Work with your team to keep the store running smoothly.
• Operate on the shop floor and tills, assisting with daily operations for a great shopping experience.
• Keep shelves stocked, check prices, ensure accurate stock and dates.
• Promote Co-op Membership and support your local community.
• Be genuinely passionate about helping people and delivering excellent service.
• Demonstrate flexibility across shifts and work as part of a team.
• Show interest in retail within a busy store environment.

Skills

Customer service

Teamwork

Flexible shifts

Retail awareness

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Benefits

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you’ll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.