Customer Team Member

CO-OP; East Hagbourne; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

30% discount on Co-op products

Flexible pay advances (Pay As You Earn

Pension scheme with up to 10% employer

31 days holiday (pro rata for part‑tim

GP access 24/7

Cycle-to-work scheme

Job summary

Co-op is seeking a Customer Team Member to join a friendly store team. You’ll support everyday store operations, assist customers, and help with post office or online order duties as needed. Expect a busy, community‑focused role with clear opportunities to learn and grow.

Full training is provided, with benefits including staff discounts and pension contributions. The role offers 15 hours per week with regular overtime and a flexible evening schedule, including weekends.

Qualifications

• Experience delivering friendly, helpful service to customers.
• Ability to work well with a team in a busy store.
• Willingness to learn and adapt to different roles (post office, bakery, online orders).

Responsibilities

• Deliver friendly and thoughtful service to customers and help resolve issues.
• Work with your team to keep the store running smoothly.
• Handle shop floor and tills, supporting daily operations for a great shopping experience.
• Maintain accurate shelves, prices, dates and stock levels.
• Keep store safe and compliant with prices, dates and temperatures.
• Promote Co-op Membership and engage with the local community.

Skills

Customer service

Teamwork

Flexibility

Attention to detail

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

A genuine passion for helping people and delivering great customer service

The ability to work flexibly across a number of shifts and as part of a team

An interest in retail and working in a busy store environment (experience not essential)

Full, paid training provided, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

Pay: £13.04 per hour

Contract: 15 hours per week + regular overtime, permanent contract, part time

Working pattern: 3pm to 11pm, Sunday, Monday, Tuesday and Wednesday, with flexible availability across the week to include at least 1 weekend shift. We're happy to discuss additional availability further at interview.