Customer Team Member

TN United Kingdom; South Queensferry; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading convenience retailer as a Customer Team Member in South Queensferry. You will enhance customer experiences by providing excellent service, managing stock, and contributing to store operations. This role offers flexible hours, great benefits, and opportunities for personal development in a supportive environment.

Benefits

Generous staff discount

Excellent benefits including holiday and maternity leave

Wellbeing support

Company pension scheme

Free tea and coffee

Qualifications

• Previous experience in a similar role is preferred.
• Understanding legislative responsibilities in a retail environment.

Responsibilities

• Greeting customers and assisting with inquiries.
• Managing stock and maintaining a clean sales floor.
• Processing purchases efficiently through the tills.

Skills

Customer Service

Attention to Detail

Teamwork

Job description

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Customer Team Member (SPAR 18+) Queensferry, Deeside

Min 24 Hours P/W - possibly more hours when the store needs.

Various shifts available including some weekends.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our family-owned business began in 1917 as a counter-service grocery store and has grown into a company that now owns 260 SPAR convenience stores, employing more than 7,000 people, with a turnover of £1.3 billion. As one of the UK's largest convenience retailers, we are always seeking innovative ways to create a point of difference. Food and drink are at our core, and today our business includes retail, food service, and wholesale distribution divisions.

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products and highlighting multi-buy offers to maximize sales.

Store Operations:

• Managing stock: checking deliveries, stocking shelves, maintaining a clean and organized sales floor, and rotating stock to ensure freshness and proper expiration dates.
• Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
• Adhering to all company policies, procedures, and processes.

Key Skills/Knowledge:

• Previous experience in a similar role or industry is preferred.
• Reliably following instructions and procedures with excellent attention to detail.
• Understanding legislative responsibilities in a retail environment and assisting with compliance.
• Contributing ideas for delivering exceptional customer service and driving the business forward.
• Experience with ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach, capable of working both independently and in a team.
• Previous cash handling experience is preferred but not essential.

What’s in it for you?

• Excellent benefits including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
• Opportunities to develop skills in a supportive, diverse culture.
• Hands-on experience in a high-volume, fast-paced store.
• Generous staff discount (excluding alcohol and cigarettes).
• Proactive promotion of internal candidates.
• Free tea and coffee.
• Early access to pay through ‘EarlyPay’.
• 24/7 access to payslips and rotas via HR/Payroll portal.
• Wellbeing support, including emotional, legal, and financial advice.
• Company pension scheme.
• Company life insurance: 1x annual salary, and 6x with pension scheme.