Customer Team Member

Allscreens Nationwide Ltd; Sandhurst; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Staff discount 30%

Flexible shift patterns

Regular overtime opportunities

Job summary

Co-op is seeking a Customer Team Member to join a friendly store team, delivering helpful service and supporting day-to-day operations in a busy Co-op store. The role may involve working in the post office, bakery, or handling online order pick/pack tasks for home delivery.

The position is part-time with 16 hours per week, rotating shifts (6am–2pm or 2pm–10pm) and regular overtime; pay is £13.04 per hour, with 30% staff discount and additional benefits. You must be 18 or over to apply.

Qualifications

• Genuine passion for helping people and delivering great service.
• Ability to work as part of a team and flexibly across a range of shifts.
• Interest in retail and working in a busy store environment (experience not essential).

Responsibilities

• Deliver friendly, thoughtful service and help keep shelves stocked.
• Work with your team to run the store smoothly.
• Handle tills and post office counter transactions; contribute to daily operations for a great shopping experience.
• Check prices, dates and stock accuracy to maintain store standards.
• Promote Co-op Membership and support the local community.

Skills

Customer service

Teamwork

Flexibility

Job description

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: 6am-2pm or 2pm-10pm, depending on the rota. Duties will include working on our Post Office Counters

30% colleague member discount in store - more benefits below

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

Join us as a Customer Team Member and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day to day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, support with transactions on the post office counter, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Promote Co-op Membership and support your local community

What you'll bring:

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring:

• A genuine passion for helping people and delivering great service
• The ability to work as part of a team and flexibly across a range of shifts
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (pro rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you through life's big moments
• Building an inclusive workplace

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.