Customer Assistant

Allscreens Nationwide Ltd; Inverness; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Full training and career development

30% discount on Co-op products in‑stor

Pay as you earn access

Pension scheme with up to 10% employer

31 days of holiday (pro rata)

GP appointments and wellbeing support

Inclusive policies and diversity

Job summary

Co-op in Inverness is seeking a Customer Team Member to join our local store and deliver friendly, helpful service. You’ll help keep shelves stocked, assist with tills, and support daily operations to create a great shopping experience.

You’ll work a mix of opening, closing and midday shifts, with at least 2 evenings and 1 weekend shift, and overtime as available. You must be 18+ and ready to promote Co-op membership and community initiatives. Full training and benefits apply.

Qualifications

• Must be aged 18 or over to work as a customer team member.
• Willingness to work a mix of opening, closing and mid-day shifts, including evenings and weekends.

Responsibilities

• Deliver friendly, thoughtful service and help keep the store running smoothly.
• Work hands-on on the shop floor and tills to create a great shopping experience.
• Maintain shelves, check prices and dates, and support daily operations.
• Promote Co-op Membership and support local community initiatives.

Skills

Customer service

Teamwork

Flexibility

Job description

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.

30% colleague member discount in store - more benefits below

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

Join us as a Customer Team Member and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Promote Co-op Membership and support your local community

What you'll bring:

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (pro rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Market‑leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.