Customer Team Member

Allscreens Nationwide Ltd; Stourbridge; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

30% discount on Co-op products

Pension scheme with up to 10% employer

31 days holiday (pro rata for part‑tme

GP appointments 24/7 access and well‑l

Job summary

Co-op is hiring Customer Team Members to join our local store. The role involves a mix of opening, middle, and closing shifts, with weekend work and potential overtime. Full, paid training is provided, and the role offers progression within a friendly community-focused environment.

You will help keep shelves stocked, assist customers, and promote Co-op Membership while delivering excellent service across various store areas such as post office, bakery, or online order handling.

Qualifications

• A genuine passion for helping people and delivering great customer service.
• The ability to work flexibly across a number of shifts and as part of a team.
• An interest in retail and working in a busy store environment (experience not essential).

Responsibilities

• Provide friendly, helpful service and address customer needs.
• Work with the team to keep the store running smoothly.
• Operate on the shop floor and tills, contributing to daily operations for a great shopping experience.
• Maintain shelves, check prices and stock accuracy.
• Ensure store safety, legality and up-to-date pricing and temperatures.
• Promote Co-op Membership and support the local community.

Skills

Customer service

Teamwork

Flexible shifts

Job description

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening shifts 6am-4pm, middle shifts 10pm-6pm, and closing shifts 2pm-10.15pm, includes weekends. We're happy to discuss your availability further at interview.

Full, paid training provided

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• - Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• - Work with your team to keep the store running smoothly
• - Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• - Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• - Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• - Promote Co-op Membership and support your local community

What you’ll bring:

• - A genuine passion for helping people and delivering great customer service
• - The ability to work flexibly across a number of shifts and as part of a team
• - An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We want this to be a place where you can thrive, so you'll also receive:

• - Full training and career development resources
• - 30% discount on all Co-op products in-store
• - Flexible access to your pay as you earn it
• - A pension scheme with up to 10% employer contributions
• - 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• - 24/7 access to GP appointments, and colleague support programme
• - Market-leading policies to help you through life's big moments

A place you’ll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and we’re committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.