Customer Team Member

AF Blakemore & Son Ltd; Pontypool; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading company in the retail sector offers a part-time position as a Customer Team Member at SPAR Trevethin. In this role, you'll assist in providing excellent customer service, manage stock, and support store management to enhance the overall shopping experience. Benefits include competitive pay, generous discounts, and various opportunities for personal and professional development.

Benefits

Generous staff discount

Wellbeing support

Company pension scheme

Free tea and coffee

Cycle-to-work scheme

Long service awards

Qualifications

• Previous experience in a similar retail role preferred.
• Reliable and capable of following instructions.
• Understanding of compliance in a retail environment.

Responsibilities

• Greeting and assisting customers with inquiries.
• Managing stock and maintaining a clean sales floor.
• Processing purchases accurately at the tills.

Skills

Customer Service

Attention to Detail

Cash Handling

Teamwork

Job description

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Customer Team Member (18+) SPAR Trevethin

Part-time, minimum 12 hours/week - additional hours may be available based on store needs.

Various shifts available, including evenings and weekends.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Trevethin, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring excellent customer service through ‘Brilliant Basics, Moments of Wow, Food for Later, and Food for Now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products and highlighting multi-buy offers to maximise sales.

Store Operations:

• Managing stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, and rotating stock to ensure freshness and proper expiration dates.
• Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
• Adhering to all company policies, procedures, and processes.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred.
• Reliable, with excellent attention to detail and ability to follow instructions and procedures.
• Understanding of legislative responsibilities within a retail environment and ability to assist with compliance.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience with ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic, capable of working both independently and as part of a team.
• Cash handling experience is preferred but not essential.

What’s in it for you?

• Excellent benefits including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
• Opportunities to develop skills in a supportive, diverse culture.
• Hands-on experience in a fast-paced convenience store environment.
• Generous staff discount (excluding alcohol and cigarettes).
• Proactive promotion of internal candidates.
• Free tea and coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to payslips and rotas via HR/Payroll portal.
• Wellbeing support including emotional, legal, and financial assistance.
• Company pension scheme.
• Company life insurance (1x annual salary, 6x with pension scheme).
• Cycle-to-work bicycle purchase scheme.
• Long service awards.

We are a dynamic retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences. We currently own 247 SPAR stores, employing over 5,000 people, with a turnover of £1.3 billion.