Customer Team Member

TN United Kingdom; Penzance; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Team Member, where you'll provide excellent service and support to customers in a friendly environment. Enjoy benefits like a 30% discount on products, a pension scheme, and comprehensive training, all while contributing to a diverse and inclusive workplace.

Benefits

30% discount on all Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

31 days of holiday

Virtual healthcare services

Employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Aged 18 or over.
• Great people skills and ability to build positive relationships.
• Positive approach to change and problem-solving.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Ensure store safety and legality, including stock management.
• Support local community activities.

Skills

Customer service

Problem-solving

Flexibility

Communication

Job description

Job Description: Customer Team Member at Co-op

Working pattern:

1. 3-4 varied shifts over 7 days, including early mornings (store opening), afternoons, late evenings (store closing), and weekends. Shifts to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

About the role

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing excellent service at the tills and on the shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we focus on making things fairer for our members and communities, and we promise to support you physically, mentally, and financially, with policies to assist through various life events.

What you'll do

1. Provide friendly and thoughtful service, prioritizing customer needs, responding to queries, and promoting Co-op products and Membership.
2. Support your colleagues to solve problems and improve the shopping experience.
3. Ensure store safety and legality, including stock management and checking prices, dates, and temperatures.
4. Assist with introducing new products and services, sharing experiences with colleagues to foster learning.
5. Support the local community by participating in activities and events.

This job would suit people who have

1. A genuine care for customer and member needs.
2. Great people skills and the ability to build positive relationships.
3. A positive approach to change and problem-solving.
4. The flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
2. A pension scheme with up to 10% employer contributions.
3. Wagestream– a money management app providing access to a portion of your pay as you earn it.
4. 31 days of holiday, including bank holidays (pro-rata for part-time colleagues).
5. Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. Full, paid training and support for personal development and career progression.
8. Rota schedules shared three weeks in advance and accessible via your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to eligible disabled candidates.