Customer Team Member

Af Blakemore & Son Ltd; Norwich; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Holiday leave

Pension scheme

Staff discount

Early Pay

Training & development

Job summary

Af Blakemore & Son Ltd is recruiting a SPAR Lingwood Customer Team Member to work in-store and on the Post Office. 12 hours per week with weekend/evening shifts. DBS required for Post Office roles and internal arrangements will be made.

You will support store management and drive customer satisfaction through Brilliant Basics and Moments of Wow. Responsibilities include greeting customers, assisting with product searches, tills, stock rotation, and promotional displays.

Qualifications

• Previous experience in a similar role and/or retail industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities in a retail environment and adherence skills.
• Ability to contribute ideas for delivering exceptional customer service.

Responsibilities

• Greet customers in a friendly and welcoming manner.
• Assist customers with product inquiries and finding items.
• Process purchases efficiently at the tills.
• Upsell products and highlight offers to maximise sales.
• Stock control: check deliveries, stock shelves, and keep the floor clean.

Skills

Customer service

Cash handling

Attention to detail

Teamwork

Policy knowledge

Job description

Customer Team Member (18+) SPAR Lingwood.

Will be working in store and on the Post office

Various shifts which may including weekend & evenings

Will need to complete a Basic DBS (Disclosure and Barring Service) for Post Office, will be organised internally

12 hours p/w.

Must be at least 18 years old

Will include weekends

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Lingwood, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Lingwood SPAR store
  Store Operations:
• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development
• Gain hands-on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• NEST pension scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Extra Holidays - Purchase Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

About us:

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing circa 6000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with over 300 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.

SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.