Customer Team Member

JR United Kingdom; Newtonmore; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking Customer Team Members to join their dynamic team. This role offers the opportunity to engage with customers, providing exceptional service while supporting store operations. With flexible shifts and a commitment to employee wellbeing, you will enjoy benefits such as a generous holiday allowance, a pension scheme, and virtual healthcare services. Join a workplace that values inclusivity and community engagement, where your contributions make a real difference. If you're passionate about customer care and looking for a rewarding part-time role, this opportunity is for you.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for early pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance

Paid training and support for development

Cycle-to-work scheme

Qualifications

• Genuine care for customers and members’ needs.
• Strong people skills and ability to build positive relationships.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleagues and ensure store safety and compliance.

Skills

Customer Service

Problem Solving

Flexibility

Communication

Job description

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Job Description

Closing date: 08-05-2025

Customer Team Member

Location: Balavil Brae, Main Street, Newtonmore, PH20 1DR

Pay: £12.30 per hour

Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

About the Role

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service on the tills and shop floor, restocking shelves, and cleaning spillages.

At Co-op, we focus on fairness for our members and communities. We support your wellbeing and offer policies to help through various life events.

What You'll Do

• Provide friendly and thoughtful service, responding to customer queries and promoting Co-op products and Membership.
• Support store colleagues and solve customer problems.
• Ensure store safety and compliance, including stock management and price accuracy.
• Assist in introducing new products and services, sharing experiences with colleagues.
• Engage with the local community through activities and events.

Ideal Candidate

• Genuine care for customers and members’ needs.
• Strong people skills and ability to build positive relationships.
• Positive attitude towards change and problem solving.
• Flexibility to work various shifts.

Why Co-op?

• 30% discount on Co-op products and 10% on other brands.
• Pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay early.
• 31 days of holiday (including bank holidays, pro rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance.
• Paid training and support for development.
• Rotas shared three weeks in advance.
• Cycle-to-work scheme.

Building an Inclusive Workplace

We welcome applications from everyone and aim to create diverse, inclusive teams. We make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When applying, you can indicate if you wish to be considered under this scheme.

As part of the application, you'll complete two online assessments (~20 minutes). We reserve the right to remove the vacancy before the closing date if necessary.