Customer Team Member

JR United Kingdom; Beauly; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Customer Team Member where you'll provide exceptional service and support to customers. This role offers a dynamic working environment with varied shifts, including early mornings and weekends. Enjoy benefits like a generous holiday allowance, a pension scheme with employer contributions, and a 30% discount on products. With comprehensive training and opportunities for career development, this position is perfect for those who are flexible and passionate about making a difference in their community. Be part of a team that values fairness and wellbeing.

Benefits

31 days holiday

Pension scheme with 10% employer contributions

Virtual healthcare services

30% discount on Co-op products

Wagestream app for early pay access

24/7 employee assistance service

Paid training

Cycle-to-work scheme

Qualifications

• A genuine care for customers and members.
• Great people skills and ability to build positive relationships.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Ensure store safety by keeping shelves stocked and checking prices.
• Get involved in community activities and events.

Skills

Customer Service

Problem Solving

Flexibility

Communication

Job description

Job Title: Customer Team Member

Closing Date: 07-05-2025

Location: Great North Road, Muir of Ord, IV6 7TP

Pay: £12.30 per hour

Contract: Permanent, part-time, 16-20 hours per week + regular overtime

Working Pattern: Varied shifts including early mornings from 6am, afternoons, late evenings (store closing), and weekends, to be discussed at interview

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get benefits including 31 days holiday, a pension with up to 10% employer contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping customers. Your responsibilities include providing great service at the tills and shop floor, re-stocking shelves, and cleaning spillages.

At Co-op, we focus on fairness for members and communities. We support your wellbeing and offer policies for life events like bereavement, pregnancy loss, fertility, and menopause.

What you'll do

• Provide friendly and thoughtful service, responding to customer queries, promoting Co-op products and Membership, and delivering a great shopping experience.
• Support your colleagues to solve problems and make everyone's day better.
• Ensure store safety and legality by keeping shelves stocked, and checking prices, dates, and temperatures.
• Assist in introducing new products and services, sharing experiences with colleagues.
• Get involved in community activities and events.

Who this job suits

• People with a genuine care for customers and members.
• Individuals with great people skills and the ability to build positive relationships.
• Those with a positive approach to change and problem-solving.
• Flexible workers willing to work a range of shifts.

Why Co-op?

• 30% discount on Co-op products and 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay before payday.
• 31 days holiday (including bank holidays, pro-rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Paid training and support for career development.
• Rota sharing three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create inclusive environments. We support candidates with disabilities through reasonable adjustments and are part of the Disability Confident scheme. When applying, indicate if you'd like to be considered under this scheme.

As part of the application, you'll complete two online assessments (~20 minutes). We reserve the right to close the vacancy early.