Customer Team Member

Blakemore Trade Partners; Larkhill; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Holiday and family leave benefits

Staff discount

Training & development

Pension scheme

Cycle to work

Job summary

A.F. Blakemore & Son Ltd invites applications for a SPAR Kidderminster Customer Team Member. The role focuses on delivering friendly customer service, handling tills, and supporting store operations.

The position is 16 hours per week and includes weekends, with eligibility to work at least 18 years old. Responsibilities include greeting customers, answering questions, processing purchases, stock rotation, and assisting with promotional displays.

Qualifications

• Previous experience in a similar retail role is preferred.
• Ability to greet customers warmly and assist with inquiries.
• Reliable follow-through with instructions and procedures.

Responsibilities

• Assist customers and process purchases at tills.
• Maintain clean and organized sales floor and stock.
• Support store management to Improve customer experience.

Skills

Customer service

Attention to detail

Team player

Cash handling

Weekend availability

Tools

Tills/Cash register

Job description

hours p/w.

Will include weekends

Role overview

Customer Team Member (18+) SPAR Kidderminster.

16 hours p/w.

Must be at least 18 years old

Will include weekends

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Kidderminster, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi‑buy offers, to ensure maximum sales at our Kidderminster SPAR store

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.

Key Skills/Knowledge

• Previous experience in a similar role and/or industry is preferred
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi‑diverse culture
• Outstanding Training & Development
• Gain hands‑on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• NEST pension scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Extra Holidays - Purchase Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

About Us

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family‑run grocery store has grown into one of the UK’s largest privately owned businesses, employing circa 6000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand,