Customer Team Member

CO-OP; Iver Heath; On-site; GBP 12,398,000 - 16,531,000; Full time

Benefits offered by this job

Full training

Discount 30%

Flexible pay access

Pension 10%

31 days holiday

GP access 24/7

Cycle-to-work

Life events policies

Job summary

Co-op is hiring Customer Team Members to join our store team in your community. You’ll work on the shop floor and tills, delivering friendly, helpful service and keeping shelves stocked.

Training is provided and weekend shifts may be required; you’ll join a supportive team committed to great customer experience. We offer full training, staff discount, pension, holiday allowance and wellbeing benefits as part of our commitment to colleagues.

Qualifications

• Genuine passion for helping people and delivering great service.
• Wlexible across a variety of shifts and team-based work.
• Interest in retail; prior experience not essential.

Responsibilities

• Deliver friendly, thoughtful service on the shop floor and at tills.
• Keep shelves stocked and prices, dates and stock levels checked.
• Support daily store operations to create a great shopping experience.
• Promote Co-Op membership and community engagement.
• Ensure the store is safe, legal and well-presented.
• Assist in post office, bakery, or online order picking as required.

Skills

Customer service

Team player

Tools

POS system

Job description

Working pattern: Closing shifts from mid-afternoon through to late evening. Will include at least 1 weekend shift which will require flexible availability. We're happy to discuss this further at interview.

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You're a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates and temperatures are all as they should be
• Promote Co‑Membership and support your local community

A genuine passion for helping people and delivering great customer service

• The ability to work flexibly across a kind of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on all Co‑op products in‑store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle‑to‑work scheme
• Market‑leading policies to help you through life’s big moments

A place you’ll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.