Customer Team Member

TN United Kingdom; Hartlepool; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking Customer Team Members to join their vibrant team. This role offers a unique opportunity to provide excellent service while engaging with the community. You'll enjoy a variety of benefits, including generous discounts, a comprehensive pension scheme, and access to virtual healthcare services. With a focus on personal development, the company provides full training and encourages career progression. Join a company that values inclusivity and supports its employees through various life events, ensuring a fulfilling and rewarding work experience.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contribution

Wagestream app for early pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife app for healthy behaviors

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and building positive relationships.
• Ability to adapt to change and solve problems effectively.

Responsibilities

• Provide friendly service and respond to customer queries.
• Maintain store safety and legality by keeping shelves stocked.
• Engage with the local community through activities and events.

Skills

Customer Service

Communication Skills

Problem-Solving

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings, late evenings, and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service at the tills and on the shop floor, re-stocking shelves, and cleaning spillages.

At Co-op, we focus on fairness for our members and communities, and we promise to support you physically, mentally, and financially, with policies for life events like bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service, responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support your colleagues and support team efforts to solve problems for customers and members.
3. Maintain store safety and legality by keeping shelves stocked, checking prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences to help everyone learn.
5. Engage with the local community through activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills and the ability to build positive relationships.
3. A positive approach to change and problem-solving.
4. The flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro-rata for part-time staff).
5. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife – an app rewarding healthy behaviors with discounts and vouchers.
8. Full, paid training and support for personal development and career progression.
9. Rotas shared three weeks in advance and accessible via your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their potential. We celebrate differences and ensure our teams reflect the communities we serve.

If you have a disability, we can make reasonable adjustments during the recruitment process. We are part of the Disability Confident scheme, and will offer interviews to disabled candidates who meet the minimum criteria through the scheme. Please indicate if you'd like to be considered under this scheme when you apply.