Customer Team Member

TN United Kingdom; Bracknell; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a leading company as a Customer Team Member in Bracknell, where you'll provide excellent service and support to customers. Enjoy varied shifts and a range of benefits, including a generous holiday allowance and pension contributions. You'll be part of a friendly team dedicated to making a positive impact in the community while receiving full training and support for your career growth.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Strong people skills to build relationships.
• Positive attitude towards change.

Responsibilities

• Provide great service at tills and shop floor.
• Re-stock shelves and maintain store safety.
• Support local community activities.

Skills

Customer Service

Problem Solving

Flexibility

People Skills

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service at the tills and on the shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to support your physical, mental, and financial wellbeing with market-leading policies for life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Friendly and thoughtful service – respond to queries, promote Co-op products and Membership, and ensure a great shopping experience.
2. Collaborate with colleagues – support your team to solve problems for customers and members.
3. Maintain store safety and legality – keep shelves stocked, ensure prices, dates, and temperatures are correct.
4. Introduce new products and services – help make changes feel natural and share experiences with colleagues.
5. Support the local community – participate in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Strong people skills to build positive relationships.
3. A positive attitude towards change and problem-solving.
4. Flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% on other brands.
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – access to a percentage of your pay as you earn.
4. 31 days of holiday, including bank holidays (pro-rata for part-time).
5. Virtual healthcare services for you and your family, including GP, eye care, mental health, and nutrition support.
6. 24/7 employee assistance service.
7. Full, paid training and support for your development and career growth.
8. Rota sharing three weeks in advance, accessible via your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome all applications. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. We make reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria. When you apply, we’ll ask if you wish to be considered under this scheme and if you need any adjustments for the recruitment process.