Customer Team Member

TN United Kingdom; Ashburton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Team Member, where you will provide exceptional service while supporting your colleagues and community. Enjoy flexible shifts, comprehensive training, and a range of benefits including discounts and healthcare services.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with 10% employer contributions

Wagestream money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills and ability to build positive relationships.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues in solving problems.
• Ensure the store is safe and compliant.

Skills

Customer Service

Problem Solving

Teamwork

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

1. Provide friendly and thoughtful service – respond to queries, promote Co-op products and Membership, and deliver a great shopping experience.
2. Work collaboratively to support your store colleagues in solving problems for customers and members.
3. Ensure the store is safe and compliant – keep shelves stocked, and verify prices, dates, and temperatures.
4. Assist in introducing new products and services – share experiences with colleagues to facilitate learning.
5. Support your local community – participate in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills, with the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem solving.
4. The flexibility to work a range of different shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. Full, paid training and dedicated support for your personal development and career progression.
8. Rotas shared three weeks in advance and accessible on your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We aim for our stores to be inclusive environments, where colleagues can reach their full potential. We celebrate our differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.

We are part of the Disability Confident scheme, which means we will always offer an interview to disabled candidates who meet the minimum criteria for the role and apply through the scheme. When you apply, we’ll ask if you’d like to be considered under the Disability Confident scheme. If invited to participate in the recruitment process, we’ll discuss any reasonable adjustments needed to enable your participation.