Customer Team Member

Co-op Digital; Altrincham; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Full training provided

30% discount on Co-op products

Flexible pay access

Pension contributions

31 days holiday (pro rata for part-tim

GP appointments 24/7 access

Cycle-to-work scheme

Job summary

Co-op is hiring Customer Team Members for our Timperley store. You will join a friendly team on a busy shop floor, tills, and possibly the post office or bakery, delivering helpful service to our community. The role is part-time (16 hours per week) with regular overtime and paid training.

You should be aged 18+, flexible to early, late and weekend shifts, and ready to be part of a community-focused co-op with generous benefits and staff discount.

Qualifications

• Customer service mindset and helpful attitude.
• Able to work flexible shifts including evenings and weekends.
• 18+ age to apply; confirms suitability for early/late shifts.

Responsibilities

• Deliver friendly, thoughtful service on the shop floor and tills.
• Keep shelves stocked, check prices and dates, and support store operations.
• Assist with post office or bakery tasks where needed and promote Co-op membership.
• Support a great shopping experience and help customers find what they need.

Skills

Customer service

Flexibility

Teamwork

Tools

Cash registers

Stock management

Job description

Customer Team Member

Location: 244 Stockport Road Timperley, Altrincham, WA15 7UN

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening shifts, middle shifts, and closing shifts. At least 2 shifts will be closing to 10.15pm and at least 1 will be at the weekend. We’re happy to discuss your availability further at interview.

Full, paid training provided

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands‑on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion