Customer Team Leader: Lead & Elevate Local Retail

CO-OP; Harrogate; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

30% discount in store

Pension contributions up to 10%

36 days holiday (pro-rata)

24/7 GP access

Job summary

Co-op is seeking a Customer Team Leader to head a small store-based team, delivering essential services to the community. You’ll lead shifts, manage tills, and drive merchandising and service excellence while championing Co-op membership and local community engagement.

You’ll be part of a supportive retail network, focusing on development, safety, and community impact. The role offers varied responsibilities across store operations and customer engagement, with opportunities for growth within

Qualifications

• Customer-focused leadership in a fast-paced retail environment.
• Ability to coach and develop a small team.
• Strong communication and people management skills.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team.

Skills

Customer Focus

Problem Solving

Communication

People Management

Job description

Co-op is seeking a Customer Team Leader to head a small store-based team, delivering essential services to the community. You’ll lead shifts, manage tills, and drive merchandising and service excellence while championing Co-op membership and local community engagement.

You’ll be part of a supportive retail network, focusing on development, safety, and community impact. The role offers varied responsibilities across store operations and customer engagement, with opportunities for growth within