Customer Team Leader: Lead & Coach Store Team

Co-op; Irvine; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization in Scotland is seeking a part-time Customer Team Leader to manage store operations and support team members. Responsibilities include providing excellent customer service, coaching staff, and handling store duties. Applicants must be over 18 and have a care for customer needs. The role offers full training, progression support, and benefits including holidays, discounts, and healthcare services. This is an excellent opportunity for those looking to develop their leadership skills in a supportive environment.

Benefits

36 days holiday

30% discount on Co-op products

Pension with up to 10% contributions

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Must be 18 or over to manage age-related sales.
• Experience in customer service or retail preferred.
• Desire to learn and develop leadership skills.

Responsibilities

• Provide friendly and helpful customer service.
• Coach and train team members for development.
• Manage store operations, ensuring safety and legality.
• Support the Store Manager in HR processes.
• Engage with the local community and implement initiatives.

Skills

Customer service skills

Team leadership

Organizational skills

Problem-solving skills

Communication skills

Job description

A leading retail organization in Scotland is seeking a part-time Customer Team Leader to manage store operations and support team members. Responsibilities include providing excellent customer service, coaching staff, and handling store duties. Applicants must be over 18 and have a care for customer needs. The role offers full training, progression support, and benefits including holidays, discounts, and healthcare services. This is an excellent opportunity for those looking to develop their leadership skills in a supportive environment.