Customer Team Leader — Lead a Busy Local Store

Co-op Group; Hatfield; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Holiday allowance

GP access

Cycle to work

Training & development

Flexible pay

Job summary

Co-op Group in Brookmans Park is seeking a Customer Team Leader to manage a small store team and maintain service standards while delivering essential services to the community.

You'll lead shifts, support tills, merchandising, stock checks, and HR processes, and ensure strong team performance on fast-paced days.

You’ll be a visible representative of Co-op membership, building relationships with customers and local partners while delivering on community goals.

Qualifications

• Experience in retail or team management is desirable but not essential.
• Strong leadership and customer service skills.
• Ability to work flexibly across shifts.

Responsibilities

• Own the day-to-day running of the store and lead the team on your shift.
• Motivate, coach, and support your team to deliver great service.
• Work hands-on on the shop floor and tills to support daily operations.
• Support merchandising, stock accuracy, and HR processes.
• Champion Co-op membership and community engagement.

Skills

Leadership

Retail operations

Team management

Customer service

Job description

Co-op Group in Brookmans Park is seeking a Customer Team Leader to manage a small store team and maintain service standards while delivering essential services to the community.

You'll lead shifts, support tills, merchandising, stock checks, and HR processes, and ensure strong team performance on fast-paced days.

You’ll be a visible representative of Co-op membership, building relationships with customers and local partners while delivering on community goals.