Customer Team Leader

CO-OP; Warrington; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

30% colleague discount in store

Flexible pay options with earned wage

Cycle to work scheme

Pension contributions up to 10%

36 days holiday pro-rata

Job summary

Co-op Warrington is seeking a hands-on Store Team Leader to run day-to-day operations, lead the shift, and drive superb service.

You will coach and motivate your team on the shop floor, manage tills, merchandising, and stock accuracy, and support community engagement.

This part-time role offers varied shifts, generous colleague discounts, flexible pay options, and opportunities for development within a values-led, community-focused business.

Qualifications

• Leadership qualities and people skills
• Ability to lead by example and adapt to shifting patterns
• Experience in retail, merchandising, or team management is not essential but helpful

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

Skills

Leadership

Flexibility

Retail/Merchandising

Job description

Why this job matters

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift


• Motivate, coach, and support your team to deliver great service and efficient operations


• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members


• Support store performance through merchandising, stock accuracy, and HR processes


• Champion Co-op through community engagement and membership growth

What you'll bring

• Passion for people and leadership


• The ability to work flexibly and lead by example


• Skills in retail, merchandising, or team management (experience not essential)

You must be aged 18+ to authorise age-related sales.

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

30% colleague member discount in store - see below for more benefits

Pay: £12.10 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview

You'll also receive

• Full training and career development resources


• 30% discount on Co-op products in store


• Flexible access to your pay as you earn it


• Up to 10% pension contributions


• 36 days of holiday (pro-rata, including bank holidays)


• 24/7 access to GP appointments, and colleague support programme


• Cycle to work scheme


• Market-leading policies to help you though life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.