Customer Team Member

CO-OP; Cockfield; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Full training

Discount on products

Pension plan

Holiday allowance

GP access

Cycle-to-work

Pay-on-demand

Job summary

CO-OP is seeking a Customer Team Member to join a friendly, fast-moving store team. You’ll help keep shelves stocked, assist customers on the shop floor, and contribute to daily operations, including post office, bakery, or online order packing where applicable.

We value a genuine passion for helping people, flexibility across shifts, and a willingness to support community initiatives. Training is provided and you’ll be part of a movement that prioritises people and communities.

Qualifications

• Experience in retail is not essential.
• Willingness to work across shifts, including weekends.
• Excellent communication and customer-facing skills.

Responsibilities

• Deliver friendly and thoughtful service to customers.
• Keep shelves stocked and prices accurate.
• Operate tills and assist with daily store operations.
• Support a safe, legal store environment.
• Promote Co-op membership to customers.

Skills

Customer service

Team player

Flexible

Attention to detail

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Contract: 16 hours per week + regular overtime, 6 month temporary contract, part time

Working pattern: A mix of opening shifts, middle shifts, and closing shifts. At least 2 shifts will be closing and at least 1 will be at the weekend. We're happy to discuss your availability further at interview.

Full, paid training provided, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

You’ll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.