Customer Team Leader

CO-OP; Hobson; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% discount in store

Full training and career development

Flexible access to pay as you earn it

Up to 10% pension contributions

36 days of holiday (pro-rata)

Cycle to work scheme

Job summary

Co-op is seeking a part-time Store Assistant to lead a shift, inspire the team and ensure friendly, efficient service on the shop floor.

You will handle stock, merchandising, and customer engagement while supporting store operations and team development. A joiner-friendly role emphasising community connection and member growth.

The role offers £14.48 per hour for 22 hours per week with regular overtime and a comprehensive benefits package to support you both professionally and personally.

Qualifications

• Leadership and people management experience.
• Ability to work flexibly and lead by example.
• Experience in retail, merchandising, or team management is helpful.

Responsibilities

• Own day-to-day store operations by leading the team on your shift.
• Coach and support the team to deliver great service and efficient operations.
• Work on shop floor and tills, supporting daily operations and setting the pace.
• Support store performance through merchandising and stock accuracy.
• Champion Co-op and member engagement.
• Deliver customer service that aligns with Co-op standards.

Skills

Leadership

Flexible working

Retail / Team management

Job description

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth
• 30% colleague member discount in store - see below for more benefits

Pay: £14.48 per hour

Contract: 22 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

You must be aged 18+ to authorise age-related sales, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.