Customer Team Leader

CO-OP; Stotfold; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Training & development

Discount in-store

Pay on demand

Pension contributions

Holiday entitlement 36 days

GP access & support

Cycle to work

Company policies

Job summary

CO-OP is seeking a Customer Team Leader to head a small store team in a fast-paced environment. You’ll help deliver essential services to the community, including post office, bakery, home delivery, and online services where applicable.

You’ll build relationships with customers and support membership growth. You’ll be responsible for day-to-day operations, coaching your team, and ensuring smooth service on the shop floor and tills, while driving merchandising, stock accuracy, and HR processes.

Qualifications

• Minimum criteria focused on people leadership and flexible, example-led work ethic.
• Experience in retail or team management is helpful but not essential.

Responsibilities

• Lead day-to-day store operations and guide the team on shifts.
• Motivate and coach colleagues to deliver excellent service.
• Hands-on work on shop floor and tills, supporting daily tasks.
• Support store performance through merchandising, stock checks, and HR processes.
• Champion Co‑op membership and community engagement.

Skills

Leadership

People management

Retail operations

Customer service

Tools

Merchandising tools

Job description

As a Customer Team Leader, you'll lead a small team in a fast-paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co‑op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Pay: £14.48 per hour

Contract: 39 hours per week + regular overtime, permanent contract, full time

Working pattern: A mix of opening shifts, middle shifts, and closing shifts. At least 2 shifts will be closing and at least 1 will be at the weekend. We're happy to discuss your availability further at interview.

30% colleague member discount in store - see below for more benefits

Benefits

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑ratio, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you though life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.