Customer Team Leader

CO-OP; Salcombe; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Full training and development

30% discount in store

Flexible access to pay

Pension contributions up to 10%

36 days holiday

GP access 24/7 support programme

Cycle to work scheme

Community engagement opportunities

Job summary

Co-op is seeking a Customer Team Leader to guide a small store team in a fast-paced environment. You’ll oversee day-to-day operations, coach colleagues on service quality, and work hands-on on the shop floor and tills to keep everything running smoothly.

You’ll engage with the community, support merchandising and stock accuracy, and champion Co-op membership while promoting flexible, varied shifts and a positive, inclusive workplace.

Qualifications

• Experience in retail or team management is preferred but not essential.
• Able to lead a shift and coach a small team.
• Aged 18+ for age-related sales and store policies.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

People leadership

Flexible working

Retail management

Team management

Job description

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Contract: 24 hours per week + regular overtime, 6 month temporary contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose.

We want this to be a place where you can thrive, so you'll also receive:

Benefits

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.