Customer Team Leader

Co-op; Rugeley; On-site; GBP 19,286 - 20,664; Part time

Benefits offered by this job

30% discount on Co-op products

Flexible access to pay

Up to 10% pension contributions

36 days holiday (pro-rata)

24/7 access to GP appointments

Cycle to work scheme

Job summary

Co-op Digital in Rugeley is looking for a part-time Customer Team Leader to oversee shifts, motivate team members, and ensure effective daily operations. You’ll be working hands-on to support store performance and engage with the community.

The position requires flexible availability, including at least one weekend shift, and offers numerous benefits, including a significant employee discount and career development resources.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

Responsibilities

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service.
• Work hands‑on on the shop floor and tills.
• Support store performance through merchandising and stock accuracy.
• Champion Co‑op through community engagement.

Skills

People and leadership

Flexibility in work

Retail and merchandising skills

Job description

Job Details

Customer Team Leader

Location: 4-6 Redbrook Lane, Rugeley, WS15 1AB

Pay: £14.48 per hour

Contract: 20 hours per week + regular overtime, permanent, part time

Working pattern: Closing shifts from mid‑afternoon through to late evening and close, with flexible availability across the week to include at least 1 weekend shift (either Friday after 6pm, any Saturday shift, or any Sunday shift).

30% colleague member discount in store.

You must be aged 18+ to authorise age‑related sales.

Responsibilities

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co‑op through community engagement and membership growth.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

Benefits

• Full training and career development resources.
• 30% discount on Co‑op products in store.
• Flexible access to your pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday (pro‑rata, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Market‑leading policies to help you through life's big moments.

Equal Opportunity

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.