Customer Team Leader

Co-op; Kirkbymoorside; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% discount in store

Up to 10% pension contributions

36 days of holiday (pro-rata)

Job summary

Co-op in Kirkbymoorside is hiring a Customer Team Leader to oversee daily store operations on your shift and lead a team of Customer Team Members. You will motivate staff, deliver great service, and ensure efficient store routines on the shop floor and tills.

The role offers varied shifts (early mornings to late evenings), a permanent part-time contract, and regular overtime. Benefits include a 30% colleague discount and pension contributions.

Qualifications

• Experience leading a retail team is preferred but not required.
• Ability to motivate and coach staff to deliver strong customer service.
• Willingness to work varied shifts including weekends.

Responsibilities

• Own the day-to-day running of the store on your shift.
• Lead and support a team of Customer Team Members.
• Support store performance through merchandising and stock checks.

Skills

Leadership

People management

Flexible working

Job description

Customer Team Leader

Location: Piercy End Kirkbymoorside York , Kirkbymoorside, YO62 6DG

Pay: £14.48 per hour

Contract: 24-39 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift


• Motivate, coach, and support your team to deliver great service and efficient operations


• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members


• Support store performance through merchandising, stock accuracy, and HR processes


• Champion Co-op through community engagement and membership growth

What you'll bring

• Passion for people and leadership


• The ability to work flexibly and lead by example


• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources


• 30% discount on Co-op products in store


• Flexible access to your pay as you earn it


• Up to 10% pension contributions


• 36 days of holiday (pro-rata, including bank holidays)


• 24/7 access to GP appointments, and colleague support programme


• Cycle to work scheme


• Market-leading policies to help you though life's big moments

A place you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion