Customer Team Leader

Co-op Group; Greater London; On-site; GBP 18,000 - 29,000; Part time

Benefits offered by this job

Store discount 30%

Full training and career development

Pension contributions up to 10%

36 days holiday pro-rata

GP access 24/7

Cycle to work scheme

Job summary

Co-op is seeking a Customer Team Leader at our Kingston upon Thames store, 178 Kings Road, KT2 5HU. This part‑time role is 14 hours per week with overtime, and a 3pm–11pm shift including weekends. London allowance is paid.

You will lead the shift team, motivate colleagues, deliver great service, and support stock, merchandising and daily operations. You’ll champion Co‑op membership and community links, while staying flexible and 18+.

Qualifications

• Not specified in job ad.

Responsibilities

• Own the day-to-day running of the store by leading the shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Job description

Customer Team Leader

Location: 178 Kings Road , Kingston upon Thames, KT2 5HU

Pay: £15.73 per hour including London allowance

Contract: 14 hours per week + regular overtime, permanent contract, part time

Working pattern: 3pm-11pm, including weekends, additional availability can be discussed at interview

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

Why this job matters:

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring:

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.