Customer Team Leader

Co-op; Falkirk; On-site; GBP 24,000 - 32,000; Part time

Benefits offered by this job

Discount on Co-op products

Training and development resources

Holiday entitlement (pro-rata)

Pension contributions

Cycle to work scheme

Job summary

Co-op in Falkirk is seeking a Customer Team Leader for a part-time, 16-hour-per-week role with regular overtime. You will lead shifts, coach colleagues, and ensure smooth store operations on the shop floor and tills.

You’ll drive merchandising, stock accuracy and HR processes while promoting Co-op values in the community and supporting membership growth. A weekend shift is required and age 18+ is stated.

Qualifications

• Leadership and people management skills.
• Flexibility and leading by example.
• Experience in retail, merchandising or team management not essential.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Flexibility

Retail/Team Management

Job description

Customer Team Leader

Location: 1 Ronades Road New Carron Village, Falkirk, FK2 7TA

Pay: £14.48 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift


• Motivate, coach, and support your team to deliver great service and efficient operations


• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members


• Support store performance through merchandising, stock accuracy, and HR processes


• Champion Co-op through community engagement and membership growth

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

• Passion for people and leadership


• The ability to work flexibly and lead by example
  
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources


• 30% discount on Co-op products in store


• Flexible access to your pay as you earn it


• Up to 10% pension contributions


• 36 days of holiday (pro-rata, including bank holidays)


• 24/8 access to GP appointments, and colleague support programme


• Cycle to work scheme


• Market-leading policies to help you though life's big moments

A place you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.