Customer Team Leader

Co-op; Derby; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise de vente au détail bien établie recherche un Team Leader pour diriger une équipe dynamique et assurer un service client exceptionnel. En rejoignant Co-op, vous bénéficierez d'une formation complète et de valeurs inclusives favorisant la diversité. Les candidats devront démontrer des compétences solides en leadership et en service à la clientèle, tout en travaillant à accroître la satisfaction des clients à travers diverses tâches autour du magasin.

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

Access to virtual healthcare services

30% discount on all Co-op products

Full, paid training

Qualifications

• Doit avoir 18 ans ou plus pour autoriser les ventes liées à l'âge.
• Capacité à mener et soutenir l'équipe sur le terrain.
• Souplesse pour travailler des quarts variés.

Responsibilities

• Coaching et supervision des membres de l'équipe client.
• Gestion des opérations du magasin, y compris la sécurité et la légalité.
• Introduction de nouveaux produits et services.

Skills

Customer Service

Leadership

Organisation

Problem Solving

Teamwork

Job description

We are looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll help lead the store team—coaching and supervising our Customer Team Members and deputising for the Store Manager—while also delivering great customer service and performing a wide range of tasks around the store like re-stocking shelves and cleaning up spillages.

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. This role will also include working in our in-store bakery. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

Requirements include being aged 18 or over to be a customer team leader, as you’ll need to authorise age-related sales.

What you’ll do

1. Provide friendly and thoughtful service—working in our in-store bakery, managing the store, and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when they’re not working and assisting with HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
7. Build relationships and participate in your local community, supporting the delivery of the Co-op community plan.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. The ability to balance leading and supporting your team while actively working on the shop floor.
3. Great people skills to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop your leadership skills.
6. The flexibility to work a range of different shifts.

Why Co-op?

1. Full, paid training and support for your personal development and career progression.
2. 30% discount on all Co-op products plus 10% on other brands.
3. A pension scheme with up to 10% employer contributions.
4. Access to Wagestream, a money management app to access part of your pay as you earn.
5. 36 days of holiday (including bank holidays, pro rata for part-time).
6. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. Rotas shared three weeks in advance and accessible on your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We celebrate diversity and are committed to creating inclusive environments where everyone can reach their full potential. We welcome applications from everyone, including those with disabilities, for whom we can make reasonable adjustments. We are part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria through this scheme.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button. This job is active as of 25/06/2025.