Customer Team Leader

Co-op; Brae; À distance; GBP 16 000 - 23 000; Temps partiel

Avantages offerts par ce poste

30% discount in store

36 days holiday (pro‑rata)

Pension contributions up to 10%

Full training and career development

Flexible access to pay as you earn it

Cycle to work scheme

GP appointments 24/7 access

Résumé du poste

Co-op Hillside store in Brae is seeking a Customer Team Leader to run day-to-day operations, coach a small team, and deliver great service on varied shifts, including early mornings and weekends. You will help manage tills, the Post Office counter where applicable, stock, and merchandising while keeping compliance and safety standards.

You’ll work hands-on on the shop floor, motivate colleagues, and support community engagement and membership growth.

Qualifications

• Experience leading a small team in a fast-paced environment.
• Strong customer service orientation.
• Able to work flexible shifts.
• Experience with cash handling and tills.

Responsabilités

• Own the day-to-day running of the store on your shift.
• Motivate and coach the team to deliver great service.
• Work on shop floor and tills, including post office counter.
• Support store performance through merchandising and stock accuracy.
• Champion Co-op membership and community engagement.

Connaissances

Leadership

Retail experience

Team management

Customer service

Description du poste

Customer Team Leader

Location: Hillside , Brae, ZE2 9QG

Pay: £14.48 per hour

Contract: 12-32 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview. Duties will include working on our Post Office Counters

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you will play a key role in making life easier for our customers.

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.