Customer Supporter

Sanctuary Group; Linton; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Supporter to join their Retirement Communities Service. This rewarding role involves providing front of house reception duties, developing engaging activities, and assisting customers in integrating into their community. With a commitment to personal development, the organization offers comprehensive training and a supportive environment to help you achieve your career aspirations. Enjoy a range of benefits including generous holiday allowances, a pension scheme, and health and well-being plans. If you're passionate about making a positive impact in people's lives, this opportunity is perfect for you.

Benefits

25 days paid holiday, increasing to 30 after 5 years

Pension scheme with employer contributions

Online discounts and rewards

Health and well-being plans

Life assurance

Flexible working arrangements

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience in developing and leading customer involvement activities is essential.
• Basic Microsoft Word and Excel skills are required.

Responsibilities

• Provide front of house reception duties and promote activities for customers.
• Assist customers in accessing community integration and maintain a clean environment.

Skills

Customer involvement activities

Interpersonal skills

Customer care skills

Time management

Microsoft Word

Microsoft Excel

NVQ2 in Health and Social Care

Literacy and numeracy equivalent to GCSE Grade C

Education

NVQ2 in Health and Social Care

GCSE Grade C in English and Maths

Tools

Microsoft Word

Microsoft Excel

Job description

Department: Health and Social Care (Qualified and Non-Qualified)

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 224345

£12.70 per hour

Part time hours available – Saturday and Sunday

Sanctuary Supported Living is delighted to be recruiting for a Customer Support at our Retirement Communities Service, Nichols Court, Linton.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Customer Supporter will include:

• Providing front of house reception duties
• Developing innovative and varied individual and group activities
• Promoting and evaluating activities for customers, enabling them to reach their own potential
• Assisting and encouraging customers to access and maintain a level of integration into the wider community
• Working with other staff to ensure a clean and comfortable environment is maintained

Skills and experiences:

• Experience of developing and leading customer involvement activities
• Previous experience working with a similar customer group is desirable
• Good interpersonal and customer care skills
• Experience with working to deadlines and prioritising work loads
• Basic Microsoft Word and Excel skills
• NVQ2 in Health and Social Care, or willing to work towards
• Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 224345

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.