Customer Support Specialist Growth Path — Hybrid

Lloyds Banking Group; Scotland; On-site; GBP 31,000; Full time

Job summary

A leading financial services provider in Scotland is seeking a Customer Support professional to deliver face-to-face assistance in branches. This role emphasizes personal development through a skill progression framework, enabling growth into various roles within the company. Successful candidates will exhibit excellent interpersonal skills, empathy, and a commitment to customer service. The position offers competitive salary, extensive benefits, and a supportive work culture aimed at inclusivity and personal growth.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Share schemes

Discounted shopping benefits

22 days’ holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Honest and genuine with a passion for helping customers.
• Ability to build relationships quickly.
• Commitment to resolve queries effectively.

Responsibilities

• Provide face-to-face support to customers.
• Deliver outstanding service remotely through various channels.
• Collaborate with colleagues to meet customers' needs.

Skills

People skills

Empathy

Relationship building

Commitment to service

Teamwork

Job description

A leading financial services provider in Scotland is seeking a Customer Support professional to deliver face-to-face assistance in branches. This role emphasizes personal development through a skill progression framework, enabling growth into various roles within the company. Successful candidates will exhibit excellent interpersonal skills, empathy, and a commitment to customer service. The position offers competitive salary, extensive benefits, and a supportive work culture aimed at inclusivity and personal growth.