Customer Support Specialist – FTC until 31st March 2027

LTA; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

The LTA is seeking a dedicated Specialist for our Customer Support Team to deliver high‑quality, customer‑centric support to tennis customers and colleagues. You will help shape new ways of working and drive efficient service both internally and externally.

This fixed‑term contract runs until 31 March 2027. UK right to work is required; interviews will be in person at the National Tennis Centre on 6th and 9th November 2026. Join a diverse team committed to inclusion and service excellence.

Qualifications

• RTW in the UK required to apply.
• Fixed-term contract until 31st March 2027.

Responsibilities

• Support and deliver new ways of working to achieve significant change through efficient and effective customer support solutions both internally and externally.

Job description

Hey! We’re the LTA and we’re pleased to meet you!

The Role

The LTA’s Customer Support Team is an integral part of our business, playing a crucial role in supporting a wide range of tennis customers and colleagues by delivering high quality customer‑centric support.

As a team Specialist you will support and deliver new ways of working to achieve significant change through efficient and effective customer support solutions both internally and externally.

Please note you will require the RTW in the UK to apply for this role. This is a fixed term contract until 31st March 2027.

Interview Timelines

Please note, the application window for this role closes at midnight on Sunday 1st November 2026.

We reserve the right to close the job advert early or extend the advert depending on the volume of applications we receive. So, early applications are encouraged.

Interviews will take place in-person at the National Tennis Centre on Friday 6th and Monday 9th November 2026.

Life at the LTA

The LTA, through its vision 'Tennis Opened Up', is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK’s many and varied communities.

Read some of our colleague testimonials below and find out more here

• “As a new mum, I’ve appreciated the LTA’s newly enhanced benefits, which have supported me during maternity leave and in my return to work. In total, I have been with the LTA for four years and love the diversity of my role.”
• “Everyone's respected in terms of the culture, ethnicity, and the background, so you don't feel inequal in any capacity. I remember how supportive my team had been during Ramadan, being fully understanding of its requirements and flexible with my work schedule.”
• “As a new starter at the LTA, my experience has been overwhelmingly positive. Being a tennis fan, I was excited to join the organisation, and from day one, I’ve been impressed by everyone’s dedication to our mission of 'Tennis Opened Up', as well as promoting diversity, inclusion, and sustainability.