Customer Support Specialist / Altrincham / Financial Services

JR United Kingdom; Altrincham; On-site; GBP 25,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenbeschwerde- und Eskalationsagenten, um das Kundenserviceteam zu verstärken. In dieser dynamischen Rolle sind Sie dafür verantwortlich, Kundenbeschwerden effizient zu verwalten und Lösungen zu finden, die den Unternehmensrichtlinien entsprechen. Sie werden als Kundenvertreter fungieren und wertvolles Feedback zur Verbesserung der Kundenerfahrung liefern. Diese hybride Position bietet Flexibilität und die Möglichkeit, in einem sich ständig weiterentwickelnden Umfeld zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld gedeihen, ist dies die perfekte Gelegenheit für Sie.

Benefits

26 Tage Jahresurlaub

Gesundheitsversorgung

Regelmäßige Gehaltsüberprüfungen

Qualifications

• Erfahrene Fachkraft im Kundenservice mit nachgewiesener Erfahrung in der Beschwerdebearbeitung.
• Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Effizientes Management und Lösung von Kundenbeschwerden.
• Durchführung gründlicher Untersuchungen von Eskalationen.

Skills

Kundenservice

Konfliktlösung

Analytisches Denken

Empathie

Job description

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Client:

Opus Recruitment Solutions

Location:

Altrincham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Are you passionate about transforming customer challenges into positive experiences?

Or perhaps you are looking to join a transforming business where you can really shape your career?

Our client is a leader in innovative customer solutions and is looking for a dedicated Customer Escalations/Complaints Agent to join their Customer Service team. They are a constantly evolving business that has consistently generated $6 million in revenue and are seeking someone to make a significant impact in this crucial role.

What You’ll Do:

• Efficiently manage and resolve customer complaints, ensuring timely and fair outcomes in line with company policies.
• Conduct thorough investigations into escalations, collaborating with internal departments to gather insights and implement effective solutions.
• Accurately document all interactions, resolutions, and escalations in our systems to support compliance and drive continuous improvement.
• Act as a customer advocate by identifying recurring issues and sharing valuable feedback to enhance the overall customer journey.

Who They’re Looking For:

• A seasoned customer service professional with proven experience in handling complaints and resolving conflicts.
• An outstanding communicator with excellent written and verbal skills, capable of navigating challenging conversations with empathy and professionalism.
• An analytical thinker with strong problem-solving abilities to identify root causes and deliver lasting solutions.
• A resilient and adaptable team player who thrives in a fast-paced environment and can manage multiple priorities with ease.
• Experience in the financial services sector, along with an understanding of industry regulations, data protection laws, and consumer rights, is a bonus.

This hybrid role offers a flexible schedule—spend 2 days a week in their Altrincham Office and work remotely for 3 days. Fluency in Portuguese and English is essential, as you’ll engage with customers across multiple channels, including email, phone, and live chat, to deliver exceptional support. The salary is up to £25,000, with 26 days of annual leave, healthcare, and regular salary reviews.

Ready to take the next step? Apply now or send your CV to [emailprotected] to start the conversation!