Customer Support Specialist

Hexa Finance; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hexa Finance is seeking a proactive Customer Support Specialist to enhance our customer service. In this role, you will manage proposal processes, liaise with stakeholders, and support internal operations. Join a growing team in a modern office and enjoy career development opportunities, a competitive salary, and team support to kickstart your success.

Benefits

Career development opportunities

Competitive salary

Comprehensive benefits package

Modern office space with free parking

Regular team socials and vibrant work culture

Tools and training to help you succeed

Qualifications

• Proven experience in customer service or support roles.
• Strong attention to detail and excellent organisational skills.
• Outstanding written and verbal communication.
• Reliable team player with a proactive mindset.

Responsibilities

• Managing proposal and payout processes.
• Liaising with suppliers and funders via email and phone.
• Providing administrative support across the team.

Skills

Customer service experience

Attention to detail

Organisational skills

Communication

Problem-solving

Job description

Join Our Team

Customer Support Specialist @ Hexa Finance

Are you proactive, detail-oriented, and passionate about delivering exceptional customer service? Hexa Finance is growing, and we’re looking for a Customer Support Specialist to join our team.

Location: Newport (Office-based role)

Working pattern: Full time (Monday - Friday with early finish on Fridays)

Sector: Asset Finance / Financial Services

About Hexa Finance

Hexa Finance is a growing commercial finance broker based in Newport, working with businesses across Wales and the UK. We’re nearly five years old, founded by Ben and Stu with a mission to make business finance more straightforward and personal. As we grow, we’re building a team of people who share that same commitment to great service and doing things properly. It’s an exciting time to join us.

Your role: What you’ll be doing

As a Customer Support Specialist, you'll play a key role in delivering a smooth and positive customer experience. Your responsibilities will include:

·Managing proposal and payout processes

·Liaising with suppliers and funders via email and phone

·Providing administrative support across the team

·Ensuring all documentation and data are accurate and up to date

·Supporting internal processes to help deals progress efficiently

·Being a friendly, professional point of contact for our customers

What you’ll bring to Hexa

We’re looking for someone with:

·Proven experience in customer service or support roles

·Strong attention to detail and excellent organisational skills

·Outstanding written and verbal communication

·A reliable team player

·A proactive, problem-solving mindset

·Hardworking with a can-do attitude

Why join us?

At Hexa, we offer more than just a job:

·A collaborative, friendly team that supports your growth

·Career development and internal progression opportunities

·A competitive salary and comprehensive benefits package

·New, modern office space with free parking

·Regular team socials and a vibrant work culture

·Tools, training, and support to help you succeed from day one

The details

How to apply: Send your CV and a short cover note to [e-mail]

Closing date: Monday 30th June

Start date: To be advised

References: We’ll ask for two references if you're offered the role

Questions?

Get in touch with [e-mail] if you’d like to know more before applying.