Customer Support Specialist

Simpson & Partners Limited; Kemble; Remote; GBP 26,000 - 34,000; Full time

Job summary

Simpson & Partners Limited is seeking a technically minded customer-support specialist to join our small, highly skilled team. You will respond to customer questions by email, chat and phone, diagnose hardware and connectivity issues, and coordinate resolutions.

You will also feed insights back to product, engineering and design, and help grow our public help centre. Ideal candidates have at least 2 years in a technical support role, with calm, clear written communication and a genuine curiosity

Qualifications

• 2+ years in a technical customer-support role.
• Calm, clear written communication.
• Curious about how things work and patient about explaining them.

Responsibilities

• Respond to customer questions across email, chat and phone.
• Diagnose hardware and connectivity issues and coordinate resolutions.
• Feed insights back to product, engineering and design teams.
• Contribute to our public help centre and internal knowledge base.

Skills

2+ years in tech support

Calm, clear written communication

Curious & patient explanations

Job description

Our support team is small, deeply technical and genuinely loved by customers. We're looking for someone to join who treats every conversation as a chance to make the product, the docs and the experience better.

What you'll do

• Respond to customer questions across email, chat and phone.
• Diagnose hardware and connectivity issues and coordinate resolutions.
• Feed insights back to product, engineering and design teams.
• Contribute to our public help centre and internal knowledge base.

What we're looking for

• 2+ years in a technical customer-support role.
• Calm, clear written communication.
• Curious about how things work and patient about explaining them.