Customer Support & Services Quality Assurance Engineer

MBDA S.A.S.; Stevenage; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company bonus

Pension 14%

Overtime

Flexi Leave

Flexible working

Enhanced parental leave

Site facilities

Healthcare plan

Job summary

MBDA S.A.S. in the United Kingdom is seeking a Quality Assurance Engineer to support delivered products in service within our customer community. You will work in a customer‑facing environment, liaising with MBDA functions to identify quality topics and drive corrective actions.

The role offers exposure to non‑conformance management, data analysis and cross‑functional collaboration with Engineering, Manufacturing and Supply Chain, with potential development for engineers new to quality assurance.

Qualifications

• Experience with quality management systems and processes.
• Experience with non-conformance management and corrective actions.
• Excellent communication and stakeholder engagement.
• Familiarity with SAP or similar business tools is a plus.

Responsibilities

• Manage product non-conformance and facilitate implementation of the non-conformance process.
• Provide non-conformance data analysis and summary reports.
• Support design and manufacturing defect investigations.
• Collaborate with Engineering, Manufacturing, Production and Supply Chain to resolve quality issues and implement corrective actions.
• Review, develop, implement and maintain Project Quality planning documentation.
• Ensure compliance to Business Management System procedures.

Skills

Quality assurance

Non-conformance management

Root cause analysis

Communication skills

Education

HNC/HND

Tools

SAP

Job description

A great opportunity has arisen to join the Customer Support & Services Quality Assurance organisation as a Quality Assurance Engineer supporting delivered products in service within our customer community. As a key function within the product support team, your skills and input will be required to identify and resolve a wide variety of quality topics., The role will require you to network with and gain visibility of a large variety of MBDA's functions and in service support activities across different sites, working in a customer facing environment, with a dynamic and experienced Product Support Team. An excellent opportunity for a Quality Assurance Engineer to further develop their career. Engineers without quality experience will be considered for development within the role. Expected tasks will include the following:

• Manage product non-conformance and facilitate implementation of non-conformance process.
• Provide non-conformance data analysis and summary reports.
• Support design and manufacturing defect investigations.
• Collaborate with Engineering, Manufacturing, Production and Supply Chain teams to resolve quality issues and ascertain root cause and implement corrective actions.
• Review, develop, implement and maintain Project Quality planning documentation.
• Ensure compliance to Business Management System procedures is maintained.
• Proactively identify, communicate and mitigate Quality risks and issues to reduce risk and increase customer satisfaction.
• Participate in process improvement activities.
• Interact with supply chain on non-conformances and corrective actions. Engineer with an experience or familiarity of quality management systems, techniques and processes.
• Practical knowledge of non-conformance management process and SAP business tool.
• Ideally HNC/HND level qualification with experience within Engineering or Quality Assurance is desirable.
• Excellent communication & interpersonal skills to effectively liaise with customers and internal teams - an ability to influence change.
• Experience of working within a project environment and able to operate effectively as part of project team.
• Ability to identify risks and critical issues and drive forward suitable mitigation solutions with the aim of reducing rework and increasing Customer satisfaction.
• Ability to understand and respect cultural differences
• Ability to manage deadlines with an attention to detail. MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more... We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information., Together. For the future of defence. We work with purpose, knowing that every advancement provides better, smarter and more effective defence capabilities to the UK and their allies. Regarded as one of the most trusted suppliers of defence solutions in Europe, we have a relationship with the UK military spanning back over 70 years. Whether it's designing a future concept for the British Army, managing the procurement of a missile component or harnessing their expertise in software in order to integrate one of our products on to the newest fighter jet, all of our employees are a part of delivering a more secure tomorrow.

Salary: Up to £50,000 depending on experience Dynamic (hybrid) working: 2 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you

• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more...
• Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.