Customer Support Senior Executive (12 Month Ftc)

Close Brothers Group; Doncaster; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Close Brothers Group in Doncaster invites applications for a Customer Support Senior Executive (12 Month FTC). You will lead and motivate a team within the Customer Support function, ensuring high-quality service and regulatory compliance while building strong relationships with vulnerable customers.

The role emphasizes developing team capabilities, handling challenging cases, and maintaining accurate records, with hybrid working options to support work-life balance.

Qualifications

• Experience in a collections or regulated customer service environment.
• Ability to problem-solve and improve processes.
• Strong organisational abilities with attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Champion a tailored, agile customer service culture focused on relationships.
• Develop and nurture team expertise, especially for vulnerable customers.
• Handle challenging problems with well-thought-out solutions.
• Promote awareness of potential regulatory, legal and reputational risks.

Skills

Regulatory knowledge

Problem solving

Organisational skills

Communication skills

Job description

Customer Support Senior Executive (12 Month FTC) Close Brothers Group Doncaster, UK

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join Close Brothers Customer Support Team where you will demonstrate to your colleagues what effective account management looks like. Working as part of the Customer Support Team our ideal team member will have previous experience working in a customer focused environment with excellent communication skills.

RESPONSIBILITIES

• Champion a culture of tailored and agile customer service focused on building relationships and anticipating customer needs.
• Develop and nurture expertise within the Team, recognising our expert and tailored approach to servicing our customers especially those most Vulnerable.
• Handle challenging problems and produce well thought out, actionable and creative approaches.
• Promote awareness within the Team for potential legal, regulatory, and reputational risks.

Developing Our People: as a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Strong working knowledge of regulatory and compliance requirements within a collections environment.
• Ability to problem-solve and critically assess existing processes and provide appropriate solutions.
• Ability to self-manage with strong organisational skills
• Excellent communication skills (verbally and written)

ABOUT US

For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.