Customer Support & Sales Associate | Immediate Start

Moon Moments; Southampton; On-site; GBP 22,000 - 23,000; Full time

Job summary

Moon Moments in Southampton is hiring a Customer Support and Sales Associate to be the first point of contact for the public, delivering helpful, honest, and professional experiences while guiding people through options and identifying opportunities to sign up or buy.

The role blends customer service and sales with full training provided from day one, a focus on relationship building, and the chance to work toward individual and team targets. Immediate start and full-time hours.

Qualifications

• Great people skills; no prior work history required.
• Approachable, patient, and genuinely enjoy helping others.
• Clear, confident communicator with active listening.

Responsibilities

• Greet and engage members of the public with a warm, professional approach.
• Listen to questions and concerns, providing clear and accurate information.
• Resolve queries confidently, ensuring every interaction is positive and helpful.
• Introduce relevant campaigns or offers naturally, without being pushy.
• Guide interested individuals through sign-up or purchase, checking all details are correct.
• Keep accurate records of conversations and outcomes.
• Work towards individual and team targets for both service quality and sales.
• Take part in ongoing training covering communication, customer care, and sales skills.

Skills

Customer service

Communication skills

Sales

Problem solving

Job description

Moon Moments in Southampton is hiring a Customer Support and Sales Associate to be the first point of contact for the public, delivering helpful, honest, and professional experiences while guiding people through options and identifying opportunities to sign up or buy.

The role blends customer service and sales with full training provided from day one, a focus on relationship building, and the chance to work toward individual and team targets. Immediate start and full-time hours.