Customer Support Representative, Fixed Term Contract (5 months)

Pitchup.com; United Kingdom; Remote; GBP 35,000 - 40,000; Full time

Job summary

Join a rapidly growing travel site as a Customer Support Representative in a fixed-term role. This position offers the chance to provide exceptional service to holidaymakers and campsite managers alike, ensuring smooth bookings and resolving issues effectively. You will work remotely, supported by a company that values its employees and provides all necessary equipment. Enjoy a competitive salary, generous holiday allowance, and a range of benefits including private healthcare and discounts. If you are passionate about customer service and eager to contribute to a dynamic team, this is the opportunity for you.

Benefits

Work-from-home equipment allowance

25 days holiday plus bank holidays

Pension

Private healthcare

Life insurance

Critical illness cover

Income protection

Discounts on gym memberships

Staff discounts on Pitchup bookings

Employee assistance programs

Qualifications

• Experience in multi-channel customer support, especially via online portals.
• Strong technical troubleshooting skills and customer-focused approach.

Responsibilities

• Provide excellent service via email, phone, and online chat.
• Troubleshoot technical issues related to the website and integrations.

Skills

Multi-channel customer support

Technical troubleshooting

B2C customer service

Communication skills

Problem-solving abilities

Job description

Customer Support Representative, Fixed Term Contract (5 months)

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Want to work with an award-winning and quickly expanding company? We’re a travel site, making it easy to book camping, glamping, and caravan sites worldwide, with over 5,300 options.

We are recruiting to expand our Customer Service team, seeking technically-minded customer service candidates with strong B2C experience for a fixed-term role. We want individuals passionate about providing first-class customer service to both holidaymakers (B2C) and campsites (B2B).

You will:

• Provide excellent service via email, phone, and online chat before, during, and after bookings, including answering questions and resolving issues
• Communicate regularly with campsite managers via email and phone, assisting with queries and being their first point of contact
• Troubleshoot technical issues related to our website and integrations, resolving them efficiently
• Respond swiftly and effectively to queries across multiple channels, delighting holidaymakers and campsite managers
• Act as a problem solver, resolving issues quickly and suggesting improvements to enhance service and boost inbound sales
• Handle routine and complex enquiries and complaints
• Support automation and efficiency projects during the low season
  

The role requires some evening and weekend work during peak season, with at least 40 hours per week. Fluency in English and any of the following languages is preferred: French, Spanish, or Italian.

This is a home-based position in the UK. Pitchup provides all necessary equipment; a reliable internet connection and a quiet workspace are essential.

The candidate should have:

• Experience in multi-channel customer support, especially via online portals
• Previous experience in travel, e-commerce, or marketplace sectors (desirable)
• Excellent English communication skills; fluency in French, Italian, or Spanish is advantageous
• Strong technical troubleshooting skills
• Meticulous, flexible, and proactive in managing enquiries
• Organized, detail-oriented, and tech-savvy
• Customer-focused, with problem-solving abilities and persistence
• Clear communicator with escalation skills

The package includes:

• £35,000 - £40,000 per annum, depending on experience
• Work-from-home equipment allowance
• 25 days holiday plus bank holidays (pro-rated for part-time)
• Pension, private healthcare, life insurance, critical illness cover, income protection
• Discounts on gym memberships, retail, and travel
• Staff discounts on Pitchup bookings worldwide
• Employee assistance programs and wellbeing support
• Enhanced parental leave and cycle-to-work scheme

Pitchup is highly rated, with a 4.8 Feefo rating and multiple awards, serving millions of holidaymakers annually. Join a remote team of 70 across 10 countries, working from home, with extensive media coverage and industry recognition.