Customer Support & Operations Intern

Adia; Greater London; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Direct impact on climate change

Growth opportunities

Small, supportive team

Job summary

Adia is seeking a motivated entry-level intern to join our London team, based 3 days a week in our Somerset House office. You will be the first point of contact for homeowners and installers, handling inquiries and helping ensure smooth product delivery.

You’ll also support production and technical operations, contribute to knowledge bases, and help our small team improve customer experience. This role offers real responsibility early in a small, mission-driven startup focused on decarbonising

Qualifications

• Proactive mindset: anticipate issues and solve them before they grow.
• Collaborative problem-solving with a team.
• Genuine passion for sustainability and driving change in home heating.

Responsibilities

• Provide first-line support to homeowners and installers via email, ticketing and phone.
• Assist with production and technical operations, including device assembly and quality checks.
• Create and update guides, FAQs and troubleshooting materials for customers and installers.

Skills

Proactive mindset

Collaborative problem-solving

Sustainability passion

Tools

Zoho CRM

Ticketing system

3D printing tools

Job description

Location: London - 3 days a week in our office (Somerset House)

Type: Part-time, paid

Level: Entry-level / internship

About Adia

Adia is on a mission to accelerate the decarbonisation of home heating by making heat pumps far easier to install. One of the latest ventures to emerge from the Carbon13 Venture Builder programme in Cambridge, we use AI and low-cost, easy-to-fit sensors to rapidly deploy digital twins of homes. Our technology measures and simulates room-by-room heat loss, energy usage and the fluid dynamics of wet heating loops, letting us predict and control system performance and optimise both the heat pump and the wet loop. The result: simpler, quicker installations, comfort in every room, and lower bills for homeowners.

The role

Being in a small team will mean you'll get a wide range of exposure with a focus on customer experience, production and technical operations. You'll be the first point of contact for customer enquiries. Day to day that means being the first person installers and homeowners come to and being the person that helps produce and distribute our products.

What you'll be doing

First-line support

• Handling inbound enquiries from homeowners and installers by email, ticket and phone.
• Get to know our system inside out (Adia Hub, valves, sensors etc) so you can diagnose and fix issues with confidence.
• Managing our CRM (Zoho) and working within our internal ticketing system.
• Triaging issues, resolving what you can, and escalating what you can't with a clear handover.

Production and technical operations

• Assisting with device assembly and production.
• Quality control on our Temperature Sensors and Flow Balancing Valves.
• 3D printing and workshop support.
• Preparing and flashing SD cards for our Thermal Hubs.

Support materials

• Helping produce guides, FAQs and troubleshooting materials for homeowners and installers.
• Feeding recurring customer issues back into our documentation and product team.

Requirements

• Proactive mindset: you anticipate issues and solve them before they grow into larger problems.
• Problem-solving skills with a collaborative approach.
• A genuine passion for sustainability and a commitment to driving change in the home heating industry.

Desirable but not essential

• Background in electronics.
• Soldering experience.
• Experience with 3D printing or small-batch production.
• An interest in and/or experience in plumbing.

What we offer

• Direct impact on climate change through technology that's already in homes.
• Scope to increase your days as the role grows.
• Real responsibility early, and the learning that comes with a small, supportive team.