Customer Support Manager (Technology First Company)

JR United Kingdom; City of Edinburgh; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading technology-first company in Edinburgh seeks a passionate Customer Support Manager. This role involves driving customer success initiatives, leading a team, and shaping customer strategy. The successful candidate will possess strong leadership, analytical, and communication skills, and will join a dynamic and diverse organization focused on cutting-edge products.

Benefits

Competitive salary and benefits package

Opportunity to work with cutting-edge products

Dynamic and diverse team

Qualifications

• 3+ years in customer success or service roles.
• Experience in leading and managing teams.
• Understanding of customer success technologies.

Responsibilities

• Manage a customer success team to ensure high customer satisfaction.
• Shape the customer success strategy and drive satisfaction initiatives.
• Collaborate across departments to ensure seamless customer experience.

Skills

Customer success

Team leadership

Communication

Problem-solving

Analytical mindset

Project management

Tools

Customer success tools

APIs

Job description

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Customer Support Manager (Technology First Company), edinburgh

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Client:

McFall Recruitment Limited

Location:

edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Customer Support Manager – Fintech – Investments

My client is looking for a Customer Support Lead to manage a team and work as part of a team to ensure customer success initiatives are met to the highest standard based in Edinburgh but covering multiple locations.

We’re looking for a candidate with:

• A passion to drive customer success and satisfaction – you’ll be our customers’ biggest champion.

• At least 3 years of experience in a customer success or customer service role.

• Experience in leading, building, and managing a team.

• A deep understanding of customer success tools and technologies – a good understanding of APIs and able to demonstrate them.

• Excellent communication, relationship building, and problem-solving skills.

• The ability to identify and diagnose potential customer issues and devise solutions.

• An analytical mindset, with the ability to interpret data and use it to make decisions.

• Excellent project management and organisational skills, with the ability to manage multiple tasks and deadlines.

• Experience in working with cross-functional teams in a fast-paced environment.

• Experience in working with both B2B and B2C customers.

We are looking for an experienced and confident customer success/support lead who is passionate about customer success and has a track record of successfully leading and managing a customer success team. This role offers the opportunity to shape the customer success strategy, be the voice of the customer, and drive customer satisfaction. You will have the opportunity to collaborate with multiple departments to ensure a seamless customer experience and have the autonomy to set your own goals and objectives.

You will be joining a growing organisation with a diverse and passionate team, where you'll have the opportunity to work on cutting-edge products and technologies. We offer a competitive salary and benefits package, and the opportunity to work with a talented and dynamic team.

If you believe you have the skills and experience to make a positive contribution to our customer success team and are looking for a new challenge, please apply now!

Please note that we do not provide sponsorship for candidates residing outside the UK.